Oge
Work Experience
Customer experience and contact center specialist
Polaris bank limited
2021-05-23
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2023-03-23
Resolution expert complaint management specialist. • Spooling tickets for further review as the second stage of escalation. • Reassigning, re-escalating unresolved tickets. • Closing out on resolved tickets, reaching out to the client in this regard. • Reviewing and sorting backlogs of complaints. • Key account management. • Conducting KSS sessions as training and development officer • Agent training in collaboration with the Quality assurance team Tele marketing || Key account officer • Working with the product development team to manage and align client expectations to company vision and mission statement. • Exploring and onboarding new merchants. • Resolving transaction application related issues for merchants. • Commercial loan lead generation and persuasion • Building relationships with senior stakeholders with respect to account planning. • Identifying and cross selling opportunities. • Translating to technicalities to user understanding. • HNI engagement: building and nurturing relationships with potential customers to foster further patronage whilst ensuring trust and loyalty is maintained. Email Team unit group lead • Intercepting customer contact via the email channel • Drafting of timeline for effective workflow • Liaising with the resolution team to aid resolution and customer engagement upon resolution. • Serving as the first and second level of escalation • Won the award for most improved hire in the email unit. • Email blast officer to prospective and existing customers • Workflow chain to enable organizational activities (customer verification, lifting of account restrictions, reactivating dormant accounts, funding inactive accounts...) Inbound agent First level of escalation Intercepting customer contact via inbound phone calls On call resolution for trivial issues associated with the system Customer onboarding and application virtual support Promptly answering phone calls, emails, WhatsApp messages and availing required guidance and clarification according to product
Sales/customer service representative
De monarchs enterprises
2018-05-23
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2020-05-23
Conducting sales negotiations. • Call handling. • Manage large number of customer enquiries. • Customer complaint management. • Identifying customer needs and responding to them in a timely manner. • Resolving customer queries regarding purchases. • Processing transaction and issuing receipts. • Generating sales lead. • Managing correspondence. • Providing friendly customer experience. • Making travel arrangements. • Ensuring walk-in customer conversion. • Arranging and tracking delivery of orders. • Hiring and delegation of employees and duties.
Sales/Client relations/production officer
Family love fm
2020-09-23
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2021-05-23
Production training officer. • Understanding customer needs and aligning them with available services. • Writing press release for government parastatals who aim to disseminate information via our platforms. • Content and copywriting for customers who markets their products via our channels. • General radio audio production. • Voice over character for audio plays, adverts and more • OAP intern • Presenter in learning. • Redesigned radio programs to suit demographic demands. • Freelance marketing as well as event planning for promotional purposes.
Inmate liaison officer
Nigerian prisons service jos
2017-06-23
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2018-03-23
Conductedprisonvisits. • Inmatecounseling/sponsorship. • Eventorganizing. • InmateLiaisonperson. • PrisonSchooltutelage(Govt./Agricsc.) • Inmatecheckup.
Education
Sociology
Bsc Hon
2010-11-23
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2016-08-23
Honors & awards
Most improved hire
2021-10-23
Award handed over to the brightest of the new bunch
Best writer
2013-06-23
Award given to the most prolific writer